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You might well be right however the recall was issued, it appears, directly from Yamaha UK, and I know of someone who bought an XTR in UK as an import from the Netherlands and their ECU was refused replacement in UK.

CaptMoto,

That is awful, and in violation of the warranty that is given for the EU region. I would put my attourney on it.......

I just consulted my Dutch Yamaha Euro Service Handbook. On page 7, under paragraph 'Travel abroad', under point 1 I translate the following:

'Always bring your Yamaha Euro Service Card with you when travelling. In the event that you experience technical problems with your Yamaha product, you can have the defect part replaced without cost at an official Yamaha dealer in Europe, if the conditions mentioned in the warranty handbook have been fulfilled'.

With other words, if you have serviced the motorcycle with an official dealer, and followed the general conditions of the warranty, any defect that is subject to replacement under warranty MUST be replaced free of charge within the EU region. This includes the ECU to mention one thing.....

I therefore suggest three things:

1) Speak to the dealer in question. Attend him/her about the conditions of the warranty, bring the books with you, and let them read the smallprint!
If these conditions are not adhered to, Yamaha France and UK will be contacted.

2) Submit a formal complaint with BOTH Yamaha France and Britain, explaining the nature of the problem, the fact that dealer X has refused to assist, and a request for a new ECU under warranty.

3) If nothing helps, put an attourney on the case. I am sure that some legal help can illuminate the responsible persons that warranty conditions cannot be changed onesidedly and without mutual conscent.

PS. I have replaced the following under warranty:

1 X right rear turn signal
1 X complete handle bar assembly left (low, high beam, horn)
1 X ECU
1 X Rear shock absorber
1 x saddle

Regards,

Johan

First things first, I dont think Yamaha are going to send me the letter, cos I didnt fill in the form in the warranty book. So who shall I call? Yamaha UK? If so do you have their no pls Fran?

If my bike is on the list I shall speak to them and explain the situ, then try to get it sorted at the local Yamaha dealers here.......

Maybe someone can get hold of the details of the affected machines somehow, I dont see why they cant divulge that info?

Quote:

Originally Posted by vmax30

I'll get the number and pm it to you. what is your name? frame number?

Thanks for that Capt, have PMed the details to you
Steve

Quote:

Originally Posted by Johan (SWE)

Yeah I agree but don't forget you are talking about emergency european service such as if you break a part while travelling abroad, don't confuse that with a recall that is done in response from an order of a particular country motoring association, in our case all recalls are ordered by the DVLA Driver & Vehicles Licencing Association. I know this only because I wrote to Yamaha head office last year to complain why they never did a recall on the ECU's and they told me because the DVLA did not consider a faulty ecu to be life threatening.

And a dodgy tickover is?

well you go tell them!! :cry[1]:

@CaptMoto,

Bluntly speaking, I really don't think it matters. Let me explain by using two fictive examples:

If I am in the United Kingdom on a holiday with my Dutch XT, and something breaks due to material failure, then I am entitled to gain assistance and have the part replaced under warranty via the Yamaha Euro Service program.

If I am living in the United Kingdom temporarily as an expat, assigned by my Dutch employer to a six month project, commute to work with my Dutch XT, and something breaks due to material failure, than I will not be entitled to gain assistance and have the part replaced under warranty via the Yamaha Euro Service program.

It just does not make sense. The EU region should offer the exact same warranty conditions of the entire geographical area involving the member states. From a legal perspective, I personally believe that the conditions should be applied this way.

However, I know that there are other factors involved in situations like this. British dealers would of course help a travelling tourist without a doubt, but the situation could turn out differently if you are living for a longer period of time in a country with a foreign bike, or if you have imported it. The compensation for the labour spent on replacing parts under warranty is not royal to say the least. This does not motivate a dealer to be willing to replace ECU's or stuff like that, since other customers are waiting to have other maintenance activities conducted or having aftermarket parts mounted for a greater profit margin on the hours spent on their bikes.

Since I subscribe to the idea that the origin of the bike should not matter, nor the place where the warranty repairs are made, I would like to say that in a better world this would be a logical right of the owner and not an exception in individual cases. I have replaced my rear shock absorber under warranty in Norway, my saddle was replaced under warranty in Sweden, although my motorcycle has Dutch license plates.

:headbang:

Johan

TPS Recall in the rest of the world??

We are all aware that at least in the UK, Yamaha has issued a nationwide recall on the TPS for the XT's and other bikes in the Yamaha range, but so far I have not heard of this recall in other parts of Europe or indeed the rest of the world.

Can any of you people from places other than UK, confirm if such recall has also been issued in your individual countries?

Thanks