Unfortunately my experience was the same as yours as was a mate of mine who just purchased a new Triumph. Biggest bunch of rabbits I've come across. So where do we go, good question. Hadn't thought of Frankston, that could be a goer. I'm toying with Yamaha in Lilydale, have had some dealings with them. They're ok but don't give that warm fuzzy feeling. There is 60 degrees in Notting Hill, they get a pretty good wrap though they are general mechanics not specifically Yam. But they seem to know what they are on about.

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il dolce far niente