Carol Nash are good until the moment you need them (i.e. you need to claim).
I had a (non-fault) claim that took more than a year to sort out and Carol Nash had no interest in resolving it or helping me out.
Bunch of crooks, never again will they get my business.
I changed to H&R Insurance who are a pleasure to deal with, but then, I haven't need to claim with them yet (and hopefully won't be), so you don't know until then really.