Quote:
Originally Posted by
zOU
Hi,
My questions are:
for those who have been affected by the broken engine bars and had them replaced under warranty: what has been the process and how long did it take ?
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I had a very different experience to you.
I took the bike (with the bars fitted) to the local dealer, they took some details and some hi-res photos of the break.
About three weeks later Yamaha had delivered the parts to the dealer. I've a pretty good relationship with the dealer (and they were very very busy), so I was permitted to take the bars away and carry out the replacement myself (the reason was I intended to stregthen the mounting before fitting) then return the brocken bars back to the dealer.
I think the normal proccess would be to have the dealer carry out the replacement.
It's a bit perculiar to have to return the parts first....... Although, and I guess it's a fair point, they are pushing back on warrenty replacements if the bars have suffered an impact - then again it's what they are designed to do, so they shouldn'y break anyway!!