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XT660Z T�n�r� Tech Section Tyres, Mods, Luggage & Long distance preparation

 
 
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Old 16-05-12, 21:23
Rybenuk Rybenuk is offline
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Join Date: Jan 2010
Location: Tayvallich,Lochgilphead
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Warranty Claim for spokes..

Hi guys

I've decided to pursue a warranty claim on the spokes that are corroding badly after less than 3000 miles on the clock.

Only problem is, after contacting my original dealer they say I have to arrange a short 20 min inspection so they can sort out parts to replace. However, the dealer is in Edinburgh, and I`m over on the west coast of Scotland, almost 3 & 1/2 hours away. Seems a bit much for a 7 hour round trip just for 20 min to show them the spokes are rusting - plus its tricky for timescales to arrange something as just realised warranty expires on June 10th....

They are also saying that "if we had seen the bike for the servicing at the intervals that are specified, we could have been alerted to the problem sooner". Once again, I've only had 2 services - 600 mile one at the dealer when i lived closer, and the 6 month/6000 mile one done locally at a Honda/Yamaha garage when I had moved - so would not have ridden 7 hours for an hour service.

Am I justified to simply take pictures in this instance of the effected areas on the spokes, or do they have to physically see the bike for warranty claims at their end?

Andy
 

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