Originally Posted by thumper rider (Post 201411)

...is absolutely appalling.

Hey there,

I thought I'd share my experience, so far, withe Yamaha Customer (don't) Care.

I bought my 660z four weeks ago, over the next few days an oil stain appeared under the machine. After a couple of visits to the dealer, it turned out the frame had a bad weld...not a good start. The dealer, without hesitation, offered to replace the machine. Superb...

I wrote to Yamaha explaining what had happened in detail, pointed out the shortfalls in their quality control and the fact that I am so disappointed. I asked for some kind of recompense for all the hassle, insurance change etc...

Yesterday I received a reply... They would not compensate me in any way, the machine was replaced, that's the end of the matter... All the manager would say was that according to the law they've done all they need to...

So, it seems, when you buy a new bike that has been poorly manufactured, you pay more, get more hassle and end up being extremely disappointed.

Is this fair?